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I spent 18 months researching how gen AI is transforming journalism. Here is what I found — and why it matters to every communicator

November 2022. OpenAI launches ChatGPT to the public and within two months it reaches 100 million users. No technology in history had ever spread that far, that fast. Not the telephone, not television, not the internet. When that happened, I had already been working on a question that suddenly became urgent: what does generative artificial …

When media become data companies: what gets lost (and what gets gained)

Clarín, La Nación, and Infobae no longer define themselves solely as journalism companies. They are redefining themselves as data and technology companies. That identity shift has consequences that go far beyond corporate rebranding. One of the most significant findings of my research (my master thesis “Between the Human and the Automatic: Generative AI and the …

Journalistic Instinct and UX Research: what the data doesn’t say

There’s a capacity that connects the street journalist with the UX researcher: the ability to read what’s left unsaid. It’s trained intuition. And it’s exactly what no algorithm can replace. When the journalists I interviewed for my thesis (“Between the Human and the Automatic: Generative AI and the Role of Journalism as a Cultural Mediator”, …

Journalism and the trust crisis gen AI Can’t solve on Its own

Generative AI is entering a journalism field that was already in a credibility crisis. Automating content doesn’t solve the problem. It can make it worse. Before asking what AI does to journalism, we should ask what state journalism was in when AI arrived. The answer, documented in my research (my master’s thesis, “Between the Human …

What AI can’t do for you (and why that’s your most valuable asset)

When anyone can generate text with a single click, what sets you apart isn’t speed. It’s what no algorithm can replicate. Since tools like ChatGPT, Copilot, Claude, and Gemini entered newsrooms and organizations, every communications professional has been asking the same question: what’s left for me? The answer isn’t obvious — and it won’t be …