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I spent 18 months researching how gen AI is transforming journalism. Here is what I found — and why it matters to every communicator

November 2022. OpenAI launches ChatGPT to the public and within two months it reaches 100 million users. No technology in history had ever spread that far, that fast. Not the telephone, not television, not the internet. When that happened, I had already been working on a question that suddenly became urgent: what does generative artificial …

When media become data companies: what gets lost (and what gets gained)

Clarín, La Nación, and Infobae no longer define themselves solely as journalism companies. They are redefining themselves as data and technology companies. That identity shift has consequences that go far beyond corporate rebranding. One of the most significant findings of my research (my master thesis “Between the Human and the Automatic: Generative AI and the …

Press, Radio, Internet, AI: journalism has always survived technological change. Will It this time?

Every time a new technology appeared, people said journalism would die. Every time, it survived — transformed, but alive. Generative AI poses the same question, but with one difference that changes everything. Argentine journalism was born as many other media in the world, from politic interest. The first newspaper on record, the Telégrafo Mercantil (1801), …

Journalistic Instinct and UX Research: what the data doesn’t say

There’s a capacity that connects the street journalist with the UX researcher: the ability to read what’s left unsaid. It’s trained intuition. And it’s exactly what no algorithm can replace. When the journalists I interviewed for my thesis (“Between the Human and the Automatic: Generative AI and the Role of Journalism as a Cultural Mediator”, …

Journalism and the trust crisis gen AI Can’t solve on Its own

Generative AI is entering a journalism field that was already in a credibility crisis. Automating content doesn’t solve the problem. It can make it worse. Before asking what AI does to journalism, we should ask what state journalism was in when AI arrived. The answer, documented in my research (my master’s thesis, “Between the Human …

Assistant or threat? What argentine journalists really think about gen AI

For my master’s thesis, I interviewed journalists at Clarín, La Nación, and Infobae about how they’re experiencing the integration of generative AI into their newsrooms. What I found was more complex — and more honest — than any official position. When a tech company presents a new AI tool for newsrooms, the pitch is always …

From medium to assistant: how to design a hybrid workflow that doesn’t sacrifice quality

Argentina’s digital media outlets have spent two years experimenting with AI in their newsrooms*. What they’ve learned about what to delegate — and what not to — is a roadmap any communications team can use. When Infobae describes AI as its “editorial partner” and La Nación calls it an “assistant,” it’s not just a naming …

The importance of UX Writing from earlier stages of the product design process

One cannot not communicate. That’s my favorite of the five communication axioms. I like it not just because of the way is written but of course because of its meaning. We are communicating all the time. Even if we think we aren’t. No communication is also communication. That means we, as humans, communicate not just with …

How to become a better communicator

Communication is part of our lives. All the time we are communicating something to someone, even though we don’t want to do it. In general, we tend to think that communication is natural and, therefore, we do it right. However, it is a skill we have to learn.  In the same way that we learn …

5 tips to have a healthy relationship with social media

5 tips to have a healthy relationship with social media

Toxic relationships just happen. We think we can avoid having a toxic boyfriend or a problematic friend, but sometimes we are trapped in it. Sometimes we realize the toxicity when we are feeling drained or sad, often we don’t see the point and someone simply says one sentence that changes everything: “This person is not …